Written by the first of a new breed of "quality gurus", "Fourth Generation Management" is a clear, concise synthesis of the best of current management practice and a host of dynamic prescriptions for the future. The centerpiece of the book is the "Joiner Triangle", which provides readers with a conc[...]

Master MINITAB, the leading software package used in industry for quality and process improvement with the MINITAB HANDBOOK: UPDATED FOR RELEASE 16. This book illustrates by example and step-by-step instruction how to use MINITAB 16 to explore and analyze data and uses examples to illustrates how st[...]